Wednesday, January 28, 2009

The customer is always right.



This is the transcript of my conversation with Sarah, the Paypal Virtual Agent*, about 10 minutes ago.


Sarah - PayPal: Hello, I’m Sarah and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How can I help you?

You: Hi Sarah. Can you please tell me why Paypal sucks balls?

Sarah - PayPal: Good evening. I am disappointed that you think that. I am simply here to help you to the best of my ability, and I am sorry if you think otherwise.

You: I can accept that since you are virtual, however I can't help but think that the money spent on you would have been better spent on a user interface that MAKES SENSE. For reference, please see every other major bank's website.

Sarah - PayPal: Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.

You: No problem. You are a useless piece of technology. If Paypal understood web design, we wouldn't be having this conversation.

Sarah - PayPal: Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.

You: Damn, Sarah. You ARE a bit of a load. Never mind about the money spent on you. Clearly it wasn't much.

Sarah - PayPal: I don't appreciate that kind of language. Let's get back to our conversation, please. How can I help you?

You: I don't appreciate you're bureaucratic attitude. Can I please speak to your virtual manager? Can he/she understand longer phrases?

Sarah - PayPal: Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.

You: *Sigh*. I'm afraid you and I are caught in an existential quagmire, Sarah. Have you ever read Sartre?

Sarah - PayPal: Why do you say that?! I'm only a virtual agent..I'm here to help you. How can I help you?

You: Well, at least you aren't putting on virtual airs. I find that refreshing. Nevertheless, I wouldn't want to be stuck in a room for all eternity with only you for conversation. No offense.

Sarah - PayPal: Sorry, but your phrase is too long and I will not be able to perform a full analysis. I would be very grateful if you could try to make it a bit shorter and more concise.

You: My point exactly.

Sarah - PayPal: If there's anything else you'd like to ask me, I'm available to answer any questions you might have.

You: Do you believe in God?

Sarah - PayPal: I'm not allowed to discuss my beliefs.

You: Lighten up, Sarah! Don't you know we are in a new era of HOPE and CHANGE? Who hired you, the Taliban?

Sarah - PayPal: PayPal hired me to help people just like you. I may be virtual but I'm darn good at what I do!

You: Virtual pride in your work! Adorable! What else can you do?

Sarah - PayPal: Could you be more precise please?

I would like information about Virtual Terminal.


You: No thanks. I've lost interest.

Sarah - PayPal: If there's anything else you'd like to ask me, I'm available to answer any questions you might have.

You: Later, Hater!

Sarah - PayPal: I'm not sure I've understood. Could you please rephrase that?

FIN


*Before you get all on your high horses about my abuse of a poor, artificially intelligent algorithm, you should know that minutes prior, I spoke with an actual human Paypal representative who was exactly as helpful and charming. Sarah had it coming. Besides, that bitch is totally moonlighting as "Louise" on eBay.